{
  "schemaVersion": "1.0",
  "item": {
    "slug": "aircall",
    "name": "Aircall",
    "category": "collaboration",
    "description": "Aircall invoice and credit-note PDFs available to account Owners.",
    "status": "researched",
    "website": "https://aircall.io/",
    "invoiceHelpUrl": "https://support.aircall.io/en-gb/articles/18223463588893",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Aircall user with the Owner role."
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Aircall Dashboard → Billing.."
      },
      "invoiceMetadata": {
        "supported": "unknown",
        "notes": "The public source does not specify a consistent invoice-metadata view."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "The documented workflow provides Invoice PDF, Credit note PDF."
      },
      "creditNotes": {
        "supported": true,
        "notes": "The vendor documents credit notes, credit memos, or equivalent adjustments."
      },
      "lineItems": {
        "supported": "unknown",
        "notes": "Line-item availability is not confirmed by the reviewed source."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": "unknown",
        "notes": "Subscription detail is not confirmed by the reviewed source."
      },
      "paymentMethod": {
        "supported": "unknown",
        "notes": "Payment-method visibility is not confirmed by the reviewed source."
      }
    },
    "billing": {
      "cadence": [
        "plan-dependent"
      ],
      "invoiceLocation": "Aircall Dashboard → Billing.",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice",
        "credit note"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Aircall billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-10-16",
    "lastVerifiedAt": "2026-10-16",
    "sources": [
      {
        "title": "Aircall: official billing help",
        "url": "https://support.aircall.io/en-gb/articles/18223463588893",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "As an Owner, open Billing in the Aircall Dashboard. Use the three-dot menu beside the invoice or credit note and select Download PDF.",
      "requiredRole": "Aircall user with the Owner role.",
      "steps": [
        "Sign in to the Aircall Dashboard as an Owner.",
        "Open Billing and locate the required invoice or credit note.",
        "Check the document type and status.",
        "Open the three-dot menu on its right and select Download PDF."
      ],
      "historyLocation": "Aircall Dashboard → Billing.",
      "missingInvoice": "Ask an Owner if you cannot access billing. Aircall advises contacting support if an invoice is still absent seven days after the usual billing date.",
      "formats": [
        "Invoice PDF",
        "Credit note PDF"
      ],
      "commonProblems": [
        "An open invoice is not marked paid; an applied credit note may offset a later invoice rather than correspond to a separate bank payment."
      ],
      "matchingTips": [
        "Reconcile invoice totals together with any applied credit notes before comparing the final amount charged."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-aircall-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/aircall",
      "json": "https://billproof.io/api/public/vendors/aircall.json",
      "capabilities": "https://billproof.io/api/public/vendors/aircall/capabilities.json"
    }
  }
}