{
  "schemaVersion": "1.0",
  "item": {
    "slug": "atlassian",
    "name": "Atlassian",
    "legalName": "Atlassian Pty Ltd",
    "category": "developer-tools",
    "description": "Atlassian billing admins can view, download, and pay invoices; legacy and annual orders can also be retrieved from my.atlassian.com by listed billing or technical contacts.",
    "status": "import_only",
    "website": "https://www.atlassian.com",
    "billingPortalUrl": "https://admin.atlassian.com",
    "invoiceHelpUrl": "https://support.atlassian.com/subscriptions-and-billing/docs/billing-permissions-by-role/",
    "accessMethods": [
      "vendor_portal",
      "connected_mailbox",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Billing admin, or the billing or technical contact listed on a legacy quote or order"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No Billproof account-discovery capability is claimed for this vendor."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Historical billing records are available in the vendor portal."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "The vendor portal exposes invoice or statement summary data."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "Atlassian documents PDF invoice downloads in billing and order workflows."
      },
      "creditNotes": {
        "supported": "unknown"
      },
      "lineItems": {
        "supported": true,
        "notes": "Invoices identify Atlassian products, billing periods, and order details."
      },
      "usage": {
        "supported": "unknown"
      },
      "subscriptions": {
        "supported": true,
        "notes": "Billing admins can manage and review product subscriptions."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "Billing admins can view and change payment methods."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual",
        "multi-year"
      ],
      "invoiceLocation": "Atlassian Administration billing area or my.atlassian.com → Orders for legacy orders",
      "emailedAutomatically": true,
      "documentTypes": [
        "invoice",
        "paid invoice",
        "quote",
        "receipt"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently connect directly to Atlassian.",
        "A user must provide the invoice or statement by upload or an enabled email workflow.",
        "Billing navigation and permissions differ between improved and legacy billing experiences and between Atlassian products."
      ]
    },
    "normalizedFields": [
      "vendor",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "currency",
      "subtotal",
      "tax",
      "total",
      "line_items",
      "account_identifier",
      "site",
      "product",
      "support_entitlement",
      "order_number",
      "term"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Billing permissions by role",
        "url": "https://support.atlassian.com/subscriptions-and-billing/docs/billing-permissions-by-role/",
        "type": "official"
      },
      {
        "title": "Atlassian Cloud licensing",
        "url": "https://www.atlassian.com/licensing/cloud",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Use Atlassian Administration's billing area as a Billing admin; for legacy orders, sign in to my.atlassian.com, open Orders, and download the paid invoice PDF.",
      "requiredRole": "Billing admin or a listed billing or technical contact",
      "steps": [
        "Sign in with the Atlassian account attached to the billed organization or order.",
        "Open Atlassian Administration and select the billing account or subscription.",
        "Open the invoices area and locate the document by date, order, or invoice number.",
        "Download the invoice PDF.",
        "For legacy orders not present there, open my.atlassian.com → Orders and download the paid invoice from the order details."
      ],
      "historyLocation": "Billing account invoices in Atlassian Administration, or Orders in my.atlassian.com",
      "missingInvoice": "Confirm that you are a Billing admin or a contact named on the order, and check both current billing administration and my.atlassian.com. Contact Atlassian billing support if the order is not associated with your account.",
      "formats": [
        "PDF",
        "online invoice"
      ],
      "commonProblems": [
        "An organization admin lacks the separate Billing admin permission.",
        "The invoice is attached to a different billing contact's Atlassian account.",
        "Statuspage or another Atlassian product uses a product-specific billing history."
      ],
      "matchingTips": [
        "Match invoice or order number, product or site, billing term, currency, and total.",
        "Check whether several Atlassian products were combined into one order before splitting the payment."
      ]
    },
    "statusLabel": "Email or upload only",
    "cta": "Normalize a Atlassian invoice",
    "manualGuide": "https://billproof.io/guides/find-atlassian-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/atlassian",
      "json": "https://billproof.io/api/public/vendors/atlassian.json",
      "capabilities": "https://billproof.io/api/public/vendors/atlassian/capabilities.json"
    }
  }
}