{
  "schemaVersion": "1.0",
  "item": {
    "slug": "box",
    "name": "Box",
    "category": "collaboration",
    "description": "Box account administrators can enable a dedicated folder where Box places past and future subscription invoices.",
    "status": "researched",
    "website": "https://www.box.com/",
    "billingPortalUrl": "https://app.box.com/billing",
    "invoiceHelpUrl": "https://support.box.com/hc/en-us/articles/360043693074-Uploading-Invoices-to-Your-Box-Account",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Box Account Administrator"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing History is available to the Account Administrator."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "Box invoices show the current-period amount billed or due."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "Invoices are delivered as files in the account's invoice folder."
      },
      "creditNotes": {
        "supported": "unknown"
      },
      "lineItems": {
        "supported": "unknown"
      },
      "usage": {
        "supported": "unknown"
      },
      "subscriptions": {
        "supported": true,
        "notes": "The billing page shows account type and charge details."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "The billing page exposes payment-method management to the Account Administrator."
      }
    },
    "billing": {
      "cadence": [
        "unknown"
      ],
      "invoiceLocation": "The Invoices from Box folder in All Files after it is enabled from app.box.com/billing.",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice"
      ]
    },
    "billproof": {
      "retrieval": "partial",
      "normalization": "partial",
      "transactionMatching": "partial",
      "connectionAvailable": false,
      "limitations": [
        "No direct Box billing connection is available in Billproof.",
        "The Account Administrator must enable the invoice folder before documents appear there.",
        "Box notes that an invoice can take up to 24 hours to appear in the folder."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "amount_due",
      "subtotal",
      "tax",
      "total",
      "currency",
      "account_number"
    ],
    "commonCardDescriptors": [],
    "guide": {
      "quickAnswer": "As the Box Account Administrator, open app.box.com/billing, enable the invoice folder under Billing History, and retrieve invoices from the new Invoices from Box folder in All Files.",
      "requiredRole": "Box Account Administrator",
      "steps": [
        "Sign in to Box as the Account Administrator.",
        "Open app.box.com/billing.",
        "Find Billing History and enable the option to create an invoice folder.",
        "Confirm the change.",
        "Return to All Files and open Invoices from Box.",
        "Select the required invoice and download it for reconciliation or manual upload."
      ],
      "historyLocation": "The Invoices from Box folder contains past and future invoices after the administrator enables it.",
      "missingInvoice": "Allow up to 24 hours after processing, verify that the folder was enabled by the Account Administrator, and contact Box Billing Support with the account or invoice number if it still does not appear.",
      "formats": [
        "invoice file"
      ],
      "commonProblems": [
        "A managed user is trying to access administrator-only billing settings.",
        "The invoice folder has not yet been enabled.",
        "The invoice is still within Box's stated 24-hour delivery window.",
        "The user is searching ordinary folders without opening Invoices from Box."
      ],
      "matchingTips": [
        "Use the invoice period and total to match the payment.",
        "For credit-card accounts, compare the invoice's billed amount with the card transaction.",
        "For check, wire, or ACH accounts, reconcile the amount due and payment date separately."
      ]
    },
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Uploading Invoices to Your Box Account",
        "url": "https://support.box.com/hc/en-us/articles/360043693074-Uploading-Invoices-to-Your-Box-Account",
        "type": "official"
      },
      {
        "title": "How to View Billing Information",
        "url": "https://support.box.com/hc/en-us/articles/360049105914-How-to-View-Billing-Information",
        "type": "official"
      }
    ],
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": null,
    "urls": {
      "html": "https://billproof.io/integrations/box",
      "json": "https://billproof.io/api/public/vendors/box.json",
      "capabilities": "https://billproof.io/api/public/vendors/box/capabilities.json"
    }
  }
}