{
  "schemaVersion": "1.0",
  "item": {
    "slug": "datadog",
    "name": "Datadog",
    "legalName": "Datadog, Inc.",
    "category": "developer-tools",
    "description": "Datadog administrators can review billing history and costs, while invoice delivery and retrieval depend on whether the account pays by card or invoice.",
    "status": "import_only",
    "website": "https://www.datadoghq.com",
    "billingPortalUrl": "https://app.datadoghq.com/billing/usage",
    "invoiceHelpUrl": "https://docs.datadoghq.com/account_management/billing/",
    "accessMethods": [
      "vendor_portal",
      "connected_mailbox",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Datadog Admin, or a custom role with Billing Read or Billing Edit as appropriate"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No Billproof account-discovery capability is claimed for this vendor."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Historical billing records are available in the vendor portal."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "The vendor portal exposes invoice or statement summary data."
      },
      "invoicePdf": {
        "supported": "partial",
        "notes": "Invoiced customers receive invoices by email; card customers can view receipts and must request invoice copies."
      },
      "creditNotes": {
        "supported": "unknown"
      },
      "lineItems": {
        "supported": "partial",
        "notes": "Bill Overview and cost detail expose product-level costs; invoice detail varies by contract."
      },
      "usage": {
        "supported": true,
        "notes": "Plan & Usage and Bill Overview expose historical and estimated product usage and costs."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Subscription Details is available to eligible direct-billed accounts."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "Admins or Billing Edit users can manage payment methods."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "contract-specific"
      ],
      "invoiceLocation": "Plan & Usage → Billing History for history; emailed invoice or Datadog Billing for invoice copies",
      "emailedAutomatically": true,
      "currencies": [
        "USD"
      ],
      "documentTypes": [
        "invoice",
        "receipt",
        "cost detail CSV",
        "billing history"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently connect directly to Datadog.",
        "A user must provide the invoice or statement by upload or an enabled email workflow.",
        "Card customers see receipts in Billing History and must email Datadog Billing for an invoice copy.",
        "Partner-managed billing might not expose Subscription Details in Datadog."
      ]
    },
    "normalizedFields": [
      "vendor",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "currency",
      "subtotal",
      "tax",
      "total",
      "line_items",
      "account_identifier",
      "organization",
      "product",
      "committed_usage",
      "on_demand_usage"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Billing",
        "url": "https://docs.datadoghq.com/account_management/billing/",
        "type": "official"
      },
      {
        "title": "Bill Overview",
        "url": "https://docs.datadoghq.com/account_management/plan_and_usage/bill_overview/",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Open Plan & Usage → Billing History. Card customers can retrieve receipts there and request invoice copies from Datadog Billing; invoiced customers should also check the designated billing email.",
      "requiredRole": "Datadog Admin or a role with Billing Read",
      "steps": [
        "Sign in to the parent Datadog organization used for billing.",
        "Open Plan & Usage and select Billing History.",
        "Find the billing month and review the receipt or history entry.",
        "If the account pays by invoice, check the configured billing email addresses for the emailed invoice.",
        "Email Datadog Billing for an additional invoice copy when the portal only provides a receipt.",
        "Use Bill Overview or Cost Details CSV to support product-level reconciliation."
      ],
      "historyLocation": "Plan & Usage → Billing History, plus the configured billing inbox for invoice-paying accounts",
      "missingInvoice": "Verify the payment method, parent organization, Billing Read permission, and billing contacts. Request a copy from billing@datadoghq.com if the invoice was not delivered.",
      "formats": [
        "invoice by email",
        "receipt",
        "CSV cost detail"
      ],
      "commonProblems": [
        "A card-paying customer expects an invoice in the same place as portal receipts.",
        "The user is in a child organization rather than the parent billing organization.",
        "Partner-managed billing removes some subscription detail from Datadog."
      ],
      "matchingTips": [
        "Match the organization, invoice or receipt period, currency, amount, and payment method.",
        "Compare finalized invoice totals with Bill Overview or cost-detail exports; estimated month-to-date values can change."
      ]
    },
    "statusLabel": "Email or upload only",
    "cta": "Normalize a Datadog invoice",
    "manualGuide": "https://billproof.io/guides/find-datadog-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/datadog",
      "json": "https://billproof.io/api/public/vendors/datadog.json",
      "capabilities": "https://billproof.io/api/public/vendors/datadog/capabilities.json"
    }
  }
}