{
  "schemaVersion": "1.0",
  "item": {
    "slug": "dropbox",
    "name": "Dropbox",
    "category": "collaboration",
    "description": "Dropbox provides invoices and receipts from its account or team billing pages, with a separate support path for manually invoiced teams.",
    "status": "researched",
    "website": "https://www.dropbox.com/",
    "billingPortalUrl": "https://www.dropbox.com/account/billing",
    "invoiceHelpUrl": "https://help.dropbox.com/billing/invoices-receipts",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "The individual subscriber, Family manager, or a team admin with billing access"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public account-discovery workflow is documented for billing."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing or payment history is available in the Dropbox billing page."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "Invoice and transaction details are visible in billing history."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "Invoices can be opened and printed or saved from the billing page."
      },
      "creditNotes": {
        "supported": "unknown"
      },
      "lineItems": {
        "supported": "partial",
        "notes": "The available detail depends on the plan and payment arrangement."
      },
      "usage": {
        "supported": false,
        "notes": "The invoice workflow is subscription focused, not a usage export."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Plan and upcoming billing details are shown in billing settings."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "Eligible account owners and admins can manage the payment method."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual"
      ],
      "invoiceLocation": "Individual accounts: Manage account > Billing. Team accounts: Admin console > Billing > Payment history.",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice",
        "receipt"
      ]
    },
    "billproof": {
      "retrieval": "partial",
      "normalization": "partial",
      "transactionMatching": "partial",
      "connectionAvailable": false,
      "limitations": [
        "No direct Dropbox billing connection is available in Billproof.",
        "Manually invoiced teams may need to request a copy from Dropbox instead of downloading it in the portal.",
        "App Store and Google Play purchases must be retrieved from the relevant store."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "transaction_id"
    ],
    "commonCardDescriptors": [
      "DROPBOX*"
    ],
    "guide": {
      "quickAnswer": "Sign in to Dropbox, open Billing, and select Invoice or Receipt beside the relevant transaction; team admins use Admin console > Billing > Payment history.",
      "requiredRole": "The individual subscriber, Family manager, or a team admin with billing access",
      "steps": [
        "Sign in to the Dropbox account that owns the paid plan.",
        "For an individual plan, open Manage account and select Billing.",
        "For a team plan, open Admin console, select Billing, and open Payment history.",
        "Locate the transaction by date and amount.",
        "Choose Invoice or Receipt for that transaction.",
        "Print or save the opened document, then upload or forward it to Billproof if needed."
      ],
      "historyLocation": "Billing history for individual plans or Payment history in the team Admin console.",
      "missingInvoice": "Check whether the plan was purchased through Apple or Google, confirm you are in the paying account, and for check or manual invoicing request a copy from Dropbox using the official support instructions.",
      "formats": [
        "browser invoice",
        "print-to-PDF",
        "receipt"
      ],
      "commonProblems": [
        "The user is signed in to a non-paying Dropbox account.",
        "A team member lacks billing access.",
        "A manually invoiced team expects the document to appear in the self-service portal.",
        "A mobile-store purchase is being searched for on dropbox.com."
      ],
      "matchingTips": [
        "Match the invoice total and transaction date to the card charge.",
        "For card payments, use the transaction number in the DROPBOX* statement descriptor.",
        "Keep invoices and receipts distinct when reconciling the same payment."
      ]
    },
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "How do I find a billing receipt or invoice?",
        "url": "https://help.dropbox.com/billing/invoices-receipts",
        "type": "official"
      }
    ],
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-dropbox-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/dropbox",
      "json": "https://billproof.io/api/public/vendors/dropbox.json",
      "capabilities": "https://billproof.io/api/public/vendors/dropbox/capabilities.json"
    }
  }
}