{
  "schemaVersion": "1.0",
  "item": {
    "slug": "hootsuite",
    "name": "Hootsuite",
    "category": "sales-and-marketing",
    "description": "Hootsuite account billing settings provide transaction history for self-serve plans, while enterprise invoices follow contract delivery.",
    "status": "researched",
    "website": "https://www.hootsuite.com/",
    "invoiceHelpUrl": "https://help.hootsuite.com/hc/en-us/categories/1260804307889-Billing-and-subscriptions",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account Owner, Super Admin, or enterprise billing contact"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Hootsuite account billing settings or enterprise billing-contact workflow."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "Issued billing records include the core details needed to identify the charge."
      },
      "invoicePdf": {
        "supported": "partial",
        "notes": "A PDF or equivalent document is available only for some plans or regions."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "partial",
        "notes": "Line-item depth varies by document type, plan, or contract."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Subscription or plan charges are part of the documented billing workflow."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "The documented billing area includes payment-method management or detail."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual",
        "contract-dependent"
      ],
      "invoiceLocation": "Hootsuite account billing settings or enterprise billing-contact workflow",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice",
        "receipt"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Hootsuite billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-29",
    "lastVerifiedAt": "2026-08-29",
    "sources": [
      {
        "title": "Hootsuite billing help",
        "url": "https://help.hootsuite.com/hc/en-us/categories/1260804307889-Billing-and-subscriptions",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Open the paying Hootsuite account's billing settings and transaction history; enterprise customers should use the invoice recipient on the contract.",
      "requiredRole": "Account Owner, Super Admin, or enterprise billing contact",
      "steps": [
        "Sign in to the Hootsuite organization that owns the subscription.",
        "Open account settings and go to Billing or subscription management.",
        "Locate the transaction or invoice by date and amount.",
        "Download the available document, or request it from the enterprise account team."
      ],
      "historyLocation": "Hootsuite account billing settings or enterprise billing-contact workflow",
      "missingInvoice": "Confirm the paying organization, self-serve versus enterprise plan, and original purchase channel before contacting Hootsuite support.",
      "formats": [
        "invoice or receipt when provided",
        "contract invoice"
      ],
      "commonProblems": [
        "A social account administrator is not the Hootsuite billing owner.",
        "Enterprise invoice delivery is managed outside the product."
      ],
      "matchingTips": [
        "Match organization, plan, billing period, currency, and total.",
        "Review user and add-on changes when reconciling prorated charges."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": null,
    "urls": {
      "html": "https://billproof.io/integrations/hootsuite",
      "json": "https://billproof.io/api/public/vendors/hootsuite.json",
      "capabilities": "https://billproof.io/api/public/vendors/hootsuite/capabilities.json"
    }
  }
}