{
  "schemaVersion": "1.0",
  "item": {
    "slug": "hotjar",
    "name": "Hotjar",
    "category": "developer-tools",
    "description": "Hotjar account owners can download PDF invoices and configure additional recipients for future billing notifications.",
    "status": "researched",
    "website": "https://www.hotjar.com/",
    "invoiceHelpUrl": "https://help.hotjar.com/hc/en-us/articles/36820005126161-How-to-Update-and-Download-Your-Invoices",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Hotjar Account Owner or user with delegated billing permissions"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Profile > Billing > Invoices."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "Issued billing records include the core details needed to identify the charge."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "The documented workflow provides PDF invoice, emailed PDF attachment."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "partial",
        "notes": "Line-item depth varies by document type, plan, or contract."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Subscription or plan charges are part of the documented billing workflow."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "The documented billing area includes payment-method management or detail."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual",
        "contract-dependent"
      ],
      "invoiceLocation": "Profile > Billing > Invoices",
      "emailedAutomatically": true,
      "currencies": [],
      "documentTypes": [
        "invoice",
        "receipt"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Hotjar billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-29",
    "lastVerifiedAt": "2026-08-29",
    "sources": [
      {
        "title": "How to Update and Download Your Hotjar Invoices",
        "url": "https://help.hotjar.com/hc/en-us/articles/36820005126161-How-to-Update-and-Download-Your-Invoices",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "As the Hotjar Account Owner, open Profile > Billing > Invoices and click Download beside the required invoice.",
      "requiredRole": "Hotjar Account Owner or user with delegated billing permissions",
      "steps": [
        "Sign in to Hotjar as the Account Owner.",
        "Open the profile menu and select Billing.",
        "Select Invoices and locate the billing period.",
        "Click the download icon to save the PDF."
      ],
      "historyLocation": "Profile > Billing > Invoices",
      "missingInvoice": "Confirm Account Owner access, check billing-notification recipients, and retry without an ad-blocking extension before contacting Hotjar support.",
      "formats": [
        "PDF invoice",
        "emailed PDF attachment"
      ],
      "commonProblems": [
        "Only the Account Owner can access the Invoices page by default.",
        "A browser extension blocks the invoice download window."
      ],
      "matchingTips": [
        "Match Hotjar account, billing date, subscribed sites, and total.",
        "Review Observe and Ask plan changes or prorations when the amount varies."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": null,
    "urls": {
      "html": "https://billproof.io/integrations/hotjar",
      "json": "https://billproof.io/api/public/vendors/hotjar.json",
      "capabilities": "https://billproof.io/api/public/vendors/hotjar/capabilities.json"
    }
  }
}