{
  "schemaVersion": "1.0",
  "item": {
    "slug": "intercom",
    "name": "Intercom",
    "category": "sales-and-marketing",
    "description": "Intercom lists downloadable invoice PDFs in workspace subscription settings and notifies configured billing contacts when a document is ready.",
    "status": "researched",
    "website": "https://www.intercom.com/",
    "invoiceHelpUrl": "https://www.intercom.com/help/en/articles/8582954-how-to-view-and-download-your-invoice",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Workspace teammate with Full Permissions or an admin"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false
      },
      "billingHistory": {
        "supported": true,
        "notes": "The Invoices tab contains a list of workspace invoices."
      },
      "invoiceMetadata": {
        "supported": true
      },
      "invoicePdf": {
        "supported": true,
        "notes": "Intercom documents a Download Invoice action for PDFs."
      },
      "creditNotes": {
        "supported": "partial",
        "notes": "Refund and forgiven-invoice evidence has documented limitations."
      },
      "lineItems": {
        "supported": true
      },
      "usage": {
        "supported": true,
        "notes": "The current billing-period view includes additional usage charges."
      },
      "subscriptions": {
        "supported": true
      },
      "paymentMethod": {
        "supported": true
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual",
        "contract dependent"
      ],
      "invoiceLocation": "Settings > Subscription > Billing > Invoices.",
      "emailedAutomatically": true,
      "currencies": [],
      "documentTypes": [
        "PDF invoice"
      ]
    },
    "billproof": {
      "retrieval": "partial",
      "normalization": "partial",
      "transactionMatching": "partial",
      "connectionAvailable": false,
      "limitations": [
        "No direct Intercom billing connection is available in Billproof.",
        "A billing email is a notification; the user must sign in to view and download the invoice.",
        "Intercom does not provide receipts for refunds and does not issue offsetting invoices for forgiven invoices."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "due_date",
      "billing_period",
      "subscription_charges",
      "usage_charges",
      "line_items",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_status"
    ],
    "commonCardDescriptors": [],
    "guide": {
      "quickAnswer": "Go to Settings > Subscription > Billing > Invoices in Intercom and select Download Invoice for the required PDF.",
      "requiredRole": "Workspace teammate with Full Permissions or an admin",
      "steps": [
        "Sign in to the Intercom workspace that incurred the charge.",
        "Open Settings, then Subscription and Billing.",
        "Select Invoices at the top of the billing page.",
        "Locate the invoice by billing period and amount.",
        "Select Download Invoice.",
        "If you lack access, ask an admin to grant Full Permissions or download and securely share the file."
      ],
      "historyLocation": "Settings > Subscription > Billing > Invoices.",
      "missingInvoice": "Confirm the correct workspace and Full Permissions role, check the billing-contact notification, and ask a workspace admin to retrieve the document because Intercom support will not disclose account invoices to unauthorized users.",
      "formats": [
        "PDF invoice"
      ],
      "commonProblems": [
        "The billing contact expects the email itself to contain the document.",
        "The teammate lacks Full Permissions.",
        "The invoice belongs to another Intercom workspace.",
        "A refund receipt or offsetting invoice is expected even though Intercom does not issue one in the documented scenarios."
      ],
      "matchingTips": [
        "Separate fixed subscription charges from additional usage charges.",
        "Match invoice total, billing period, and workspace before relying on the payment date.",
        "For refunds, retain the bank-statement refund entry because Intercom documents it as the proof of refund."
      ]
    },
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "How to view and download your invoice",
        "url": "https://www.intercom.com/help/en/articles/8582954-how-to-view-and-download-your-invoice",
        "type": "official"
      },
      {
        "title": "How to manage your subscription",
        "url": "https://www.intercom.com/help/en/articles/8344189-how-to-manage-your-subscription",
        "type": "official"
      }
    ],
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-intercom-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/intercom",
      "json": "https://billproof.io/api/public/vendors/intercom.json",
      "capabilities": "https://billproof.io/api/public/vendors/intercom/capabilities.json"
    }
  }
}