{
  "schemaVersion": "1.0",
  "item": {
    "slug": "monday-com",
    "name": "monday.com",
    "category": "collaboration",
    "description": "monday.com account admins can view tax invoices and payment receipts from the browser-only Billing area.",
    "status": "researched",
    "website": "https://monday.com/",
    "invoiceHelpUrl": "https://support.monday.com/hc/en-us/articles/360018133639-Where-can-I-find-my-invoices",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account admin"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false
      },
      "billingHistory": {
        "supported": true,
        "notes": "The Invoices tab lists past invoices and payment receipts."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "Invoice and receipt details are available together."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "The Actions column provides invoice download."
      },
      "creditNotes": {
        "supported": "unknown"
      },
      "lineItems": {
        "supported": "unknown"
      },
      "usage": {
        "supported": "partial",
        "notes": "The overview shows seat count, but no invoice-usage API is documented."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Billing Overview shows products, plan, renewal, seats, and paid amount."
      },
      "paymentMethod": {
        "supported": true
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual"
      ],
      "invoiceLocation": "Administration > Billing > Invoices in the web browser app.",
      "emailedAutomatically": true,
      "currencies": [],
      "documentTypes": [
        "tax invoice",
        "payment receipt"
      ]
    },
    "billproof": {
      "retrieval": "partial",
      "normalization": "partial",
      "transactionMatching": "partial",
      "connectionAvailable": false,
      "limitations": [
        "No direct monday.com billing connection is available in Billproof.",
        "The Billing tab is available in a web browser, not monday.com mobile or desktop apps.",
        "Wire-payment customers must request invoice copies from their account manager or monday.com support.",
        "An invoice can take up to 24 hours to appear in Billing."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "plan_name",
      "products",
      "seat_count",
      "subtotal",
      "tax",
      "total",
      "currency",
      "charge_type"
    ],
    "commonCardDescriptors": [],
    "guide": {
      "quickAnswer": "In a web browser, open your profile menu, choose Administration > Billing > Invoices, then download the invoice from its Actions menu.",
      "requiredRole": "Account admin",
      "steps": [
        "Sign in to monday.com in a web browser as an account admin.",
        "Open the profile menu and select Administration.",
        "Select Billing from the left menu.",
        "Open the Invoices tab.",
        "Find the document by date, charge type, and amount.",
        "Use the Actions column to download the invoice and review its receipt details."
      ],
      "historyLocation": "Administration > Billing > Invoices in the browser version of monday.com.",
      "missingInvoice": "Wait up to 24 hours after the charge, confirm you are an account admin using the browser app, and if the account paid by wire contact the account manager or monday.com support.",
      "formats": [
        "tax invoice",
        "payment receipt",
        "downloadable document"
      ],
      "commonProblems": [
        "The user is not an account admin.",
        "Billing is being opened from a mobile or desktop app instead of a browser.",
        "The invoice has not completed its stated 24-hour publishing window.",
        "A wire-paid invoice is expected to be available through self-service."
      ],
      "matchingTips": [
        "Use charge type, invoice total, and invoice date together.",
        "Allow for a one-day lag between the card charge and portal availability.",
        "Distinguish a payment receipt from the related tax invoice when storing evidence."
      ]
    },
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Where can I find my invoices?",
        "url": "https://support.monday.com/hc/en-us/articles/360018133639-Where-can-I-find-my-invoices",
        "type": "official"
      },
      {
        "title": "Managing your billing",
        "url": "https://support.monday.com/hc/en-us/articles/360018098000-Managing-your-billing",
        "type": "official"
      }
    ],
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-monday-com-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/monday-com",
      "json": "https://billproof.io/api/public/vendors/monday-com.json",
      "capabilities": "https://billproof.io/api/public/vendors/monday-com/capabilities.json"
    }
  }
}