{
  "schemaVersion": "1.0",
  "item": {
    "slug": "new-relic",
    "name": "New Relic",
    "legalName": "New Relic, Inc.",
    "category": "developer-tools",
    "description": "New Relic documents billing and usage management in the platform, but its public product documentation does not describe a universal self-service invoice archive for every purchasing arrangement.",
    "status": "researched",
    "website": "https://newrelic.com",
    "billingPortalUrl": "https://one.newrelic.com",
    "invoiceHelpUrl": "https://docs.newrelic.com/docs/accounts/accounts-billing/general-account-settings/intro-account-settings/",
    "accessMethods": [
      "vendor_portal",
      "connected_mailbox",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "A New Relic organization user authorized to manage the plan or billing relationship"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No Billproof account-discovery capability is claimed for this vendor."
      },
      "billingHistory": {
        "supported": "unknown",
        "notes": "Public product documentation does not establish a universal invoice-history screen for all contracts."
      },
      "invoiceMetadata": {
        "supported": "unknown"
      },
      "invoicePdf": {
        "supported": "unknown"
      },
      "creditNotes": {
        "supported": "unknown"
      },
      "lineItems": {
        "supported": "unknown"
      },
      "usage": {
        "supported": true,
        "notes": "New Relic provides a usage UI and queryable billing-related usage data."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Manage your plan leads to billing and usage controls."
      },
      "paymentMethod": {
        "supported": "unknown"
      }
    },
    "billing": {
      "cadence": [
        "contract-specific",
        "monthly usage measurement"
      ],
      "invoiceLocation": "Manage your plan, billing email, or the New Relic account team; exact archive availability is contract-specific",
      "emailedAutomatically": "unknown",
      "documentTypes": [
        "invoice",
        "order form",
        "usage report"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently connect directly to New Relic.",
        "A user must provide the invoice or statement by upload or an enabled email workflow.",
        "Invoice retrieval instructions and format are not consistently documented for every purchasing arrangement.",
        "Usage UI values are approximate and do not necessarily equal the final invoice amount."
      ]
    },
    "normalizedFields": [
      "vendor",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "currency",
      "subtotal",
      "tax",
      "total",
      "line_items",
      "account_identifier",
      "organization",
      "account",
      "data_ingest",
      "billable_users"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Account settings",
        "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/general-account-settings/intro-account-settings/",
        "type": "official"
      },
      {
        "title": "Query and alert on usage data",
        "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/usage-queries-alerts/",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Open the New Relic user menu and choose Manage your plan. If the invoice is not available in your account's billing UI, retrieve it from the billing contact's email or request it from the New Relic account or billing team.",
      "requiredRole": "An organization administrator or user responsible for the New Relic billing relationship",
      "steps": [
        "Sign in to the New Relic organization tied to the purchase.",
        "Open the user menu and choose Manage your plan.",
        "Review the billing and usage controls available for the organization.",
        "Check the designated billing inbox and the executed order form for the requested invoice period.",
        "If no self-service document is available, request the invoice from the New Relic account representative or billing support.",
        "Use the usage UI only as supporting evidence, not as a substitute for the finalized invoice."
      ],
      "historyLocation": "Contract-specific billing UI or billing-contact inbox; no universal archive is claimed",
      "missingInvoice": "Verify the New Relic organization, purchasing entity, order form, and billing contact. Contact the New Relic account team or billing support when the document is not available in the plan UI or email archive.",
      "formats": [
        "format varies by contract",
        "usage UI and query results for supporting detail"
      ],
      "commonProblems": [
        "The user has product access but not responsibility for the commercial account.",
        "The purchase was completed through a partner or marketplace.",
        "Approximate usage data is mistaken for the final invoice value."
      ],
      "matchingTips": [
        "Match the New Relic organization, order form, invoice period, currency, and total.",
        "Use billable-user and ingest usage only to explain the amount after the finalized invoice is identified."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": null,
    "urls": {
      "html": "https://billproof.io/integrations/new-relic",
      "json": "https://billproof.io/api/public/vendors/new-relic.json",
      "capabilities": "https://billproof.io/api/public/vendors/new-relic/capabilities.json"
    }
  }
}