{
  "schemaVersion": "1.0",
  "item": {
    "slug": "slack",
    "name": "Slack",
    "legalName": "Slack Technologies, LLC",
    "category": "collaboration",
    "description": "Slack workspace billing includes downloadable billing statements in the History tab, with invoice workflows available for eligible annual accounts.",
    "status": "import_only",
    "website": "https://slack.com",
    "billingPortalUrl": "https://slack.com/admin/billing",
    "invoiceHelpUrl": "https://slack.com/help/articles/218915087-Manage-your-Slack-plan-and-billing-details",
    "accessMethods": [
      "vendor_portal",
      "connected_mailbox",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Workspace Owner or the member who upgraded the workspace; billing contacts receive statements but cannot edit billing"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No Billproof account-discovery capability is claimed for this vendor."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Historical billing records are available in the vendor portal."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "The vendor portal exposes invoice or statement summary data."
      },
      "invoicePdf": {
        "supported": "partial",
        "notes": "Slack documents downloadable billing statements; formal invoicing is available only to eligible workspaces."
      },
      "creditNotes": {
        "supported": true,
        "notes": "Fair Billing credits can appear on later statements."
      },
      "lineItems": {
        "supported": true,
        "notes": "Statements reflect plan charges, member changes, credits, and taxes."
      },
      "usage": {
        "supported": "partial",
        "notes": "Billing changes are based on active billable members and add-ons."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Owners manage plan and billing cycle from Billing."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "Owners can manage payment methods from Billing Details."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual",
        "quarterly true-up for some annual invoiced workspaces"
      ],
      "invoiceLocation": "Slack desktop → Admin → Manage billing → History",
      "emailedAutomatically": true,
      "currencies": [
        "GBP",
        "EUR",
        "INR",
        "JPY",
        "USD"
      ],
      "documentTypes": [
        "billing statement",
        "invoice for eligible accounts"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently connect directly to Slack.",
        "A user must provide the invoice or statement by upload or an enabled email workflow.",
        "Most self-service records are billing statements; invoice eligibility and delivery depend on plan and payment method."
      ]
    },
    "normalizedFields": [
      "vendor",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "currency",
      "subtotal",
      "tax",
      "total",
      "line_items",
      "account_identifier",
      "workspace",
      "plan",
      "billable_members",
      "credits",
      "add_ons"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Manage your Slack plan and billing details",
        "url": "https://slack.com/help/articles/218915087-Manage-your-Slack-plan-and-billing-details",
        "type": "official"
      },
      {
        "title": "Slack's Fair Billing Policy",
        "url": "https://slack.com/help/articles/218915077-Slacks-fair-billing-policy-Slacks-fair-billing-policy",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "From Slack desktop, open Admin → Manage billing → History, choose the month with the calendar control, and download the billing statement.",
      "requiredRole": "Workspace Owner or the member who upgraded the workspace",
      "steps": [
        "Open the Slack workspace that incurred the charge on desktop.",
        "Choose Admin → Manage billing.",
        "Open the History tab.",
        "Use the calendar control to select the required month and choose Go To.",
        "View and download the statement; for invoiced annual plans, retain the delivered invoice as well."
      ],
      "historyLocation": "Manage billing → History",
      "missingInvoice": "Confirm the workspace and owner access, then check additional billing contacts' email. If the workspace pays by invoice, contact Slack Support when the expected invoice is absent.",
      "formats": [
        "downloadable billing statement",
        "invoice for eligible accounts"
      ],
      "commonProblems": [
        "The charge belongs to another workspace associated with the same payment method.",
        "A billing contact can receive statements but cannot manage all billing settings.",
        "Prorated member changes and Fair Billing credits alter the next statement."
      ],
      "matchingTips": [
        "Match the workspace URL shown on the statement, billing month, currency, and total.",
        "Use the workspace ID or transaction ID and review member-change credits when investigating an unfamiliar amount."
      ]
    },
    "statusLabel": "Email or upload only",
    "cta": "Normalize a Slack invoice",
    "manualGuide": "https://billproof.io/guides/find-slack-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/slack",
      "json": "https://billproof.io/api/public/vendors/slack.json",
      "capabilities": "https://billproof.io/api/public/vendors/slack/capabilities.json"
    }
  }
}