{
  "schemaVersion": "1.0",
  "item": {
    "slug": "sync-ai",
    "name": "Sync AI",
    "category": "sales-and-marketing",
    "description": "Sync AI invoice retrieval: Billing subscription → Manage Billing → Invoice history.",
    "status": "researched",
    "website": "https://sync.so",
    "invoiceHelpUrl": "https://support.sync.so/articles/2427872811-how-do-i-download-my-invoices",
    "accessMethods": [
      "vendor_portal",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account holder or authorized billing user for Sync AI."
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Billing subscription → Manage Billing → Invoice history."
      },
      "invoiceMetadata": {
        "supported": "unknown",
        "notes": "The public source does not specify a consistent invoice-metadata view."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "The documented workflow provides Billing document PDF."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "unknown",
        "notes": "Line-item availability is not confirmed by the reviewed source."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": "unknown",
        "notes": "Subscription detail is not confirmed by the reviewed source."
      },
      "paymentMethod": {
        "supported": "unknown",
        "notes": "Payment-method visibility is not confirmed by the reviewed source."
      }
    },
    "billing": {
      "cadence": [
        "plan-dependent"
      ],
      "invoiceLocation": "Billing subscription → Manage Billing → Invoice history",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Sync AI billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-10-22",
    "lastVerifiedAt": "2026-10-22",
    "sources": [
      {
        "title": "Sync AI: official billing help",
        "url": "https://support.sync.so/articles/2427872811-how-do-i-download-my-invoices",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Find your Sync AI invoice through Billing subscription → Manage Billing → Invoice history. Find the invoice under Invoices or Billing History and download its PDF.",
      "requiredRole": "Account holder or authorized billing user for Sync AI.",
      "steps": [
        "Open sync.so/billing/subscription while signed in.",
        "Choose Manage Billing in the top-right corner to open Stripe.",
        "Find the invoice under Invoices or Billing History and download its PDF."
      ],
      "historyLocation": "Billing subscription → Manage Billing → Invoice history",
      "missingInvoice": "This guide covers the Sync video platform at sync.so, not Sync.com storage. For a missing invoice, support requests its approximate date and amount.",
      "formats": [
        "Billing document PDF"
      ],
      "commonProblems": [
        "This guide covers the Sync video platform at sync.so, not Sync.com storage. For a missing invoice, support requests its approximate date and amount."
      ],
      "matchingTips": [
        "Compare the document date, amount, and currency with the Sync AI charge. Check payment status separately from the invoice issue date."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-sync-ai-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/sync-ai",
      "json": "https://billproof.io/api/public/vendors/sync-ai.json",
      "capabilities": "https://billproof.io/api/public/vendors/sync-ai/capabilities.json"
    }
  }
}