{
  "schemaVersion": "1.0",
  "item": {
    "slug": "tawk-to",
    "name": "tawk.to",
    "category": "sales-and-marketing",
    "description": "tawk.to invoice retrieval: Administration → Billing → Purchases and Invoices.",
    "status": "researched",
    "website": "https://www.tawk.to",
    "invoiceHelpUrl": "https://help.tawk.to/article/downloading-your-invoice",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account Admin"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Administration → Billing → Purchases and Invoices."
      },
      "invoiceMetadata": {
        "supported": "unknown",
        "notes": "The public source does not specify a consistent invoice-metadata view."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "The documented workflow provides Billing document PDF."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "unknown",
        "notes": "Line-item availability is not confirmed by the reviewed source."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": "unknown",
        "notes": "Subscription detail is not confirmed by the reviewed source."
      },
      "paymentMethod": {
        "supported": "unknown",
        "notes": "Payment-method visibility is not confirmed by the reviewed source."
      }
    },
    "billing": {
      "cadence": [
        "plan-dependent"
      ],
      "invoiceLocation": "Administration → Billing → Purchases and Invoices",
      "emailedAutomatically": true,
      "currencies": [],
      "documentTypes": [
        "invoice"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct tawk.to billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-10-22",
    "lastVerifiedAt": "2026-10-22",
    "sources": [
      {
        "title": "tawk.to: official billing help",
        "url": "https://help.tawk.to/article/downloading-your-invoice",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Find your tawk.to invoice through Administration → Billing → Purchases and Invoices. Open the subscription and choose Download beside an entry in Subscription Invoices.",
      "requiredRole": "Account Admin",
      "steps": [
        "On a desktop browser, sign in as an Admin and select the relevant property.",
        "Open Administration, then Billing and Purchases and Invoices.",
        "Open the subscription and choose Download beside an entry in Subscription Invoices."
      ],
      "historyLocation": "Administration → Billing → Purchases and Invoices",
      "missingInvoice": "Records belong to individual properties and include active and canceled add-ons. Switch properties if the subscription is missing.",
      "formats": [
        "Billing document PDF"
      ],
      "commonProblems": [
        "Records belong to individual properties and include active and canceled add-ons. Switch properties if the subscription is missing."
      ],
      "matchingTips": [
        "Compare the document date, amount, and currency with the tawk.to charge. Check payment status separately from the invoice issue date."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-tawk-to-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/tawk-to",
      "json": "https://billproof.io/api/public/vendors/tawk-to.json",
      "capabilities": "https://billproof.io/api/public/vendors/tawk-to/capabilities.json"
    }
  }
}