{
  "schemaVersion": "1.0",
  "item": {
    "slug": "webex",
    "name": "Webex",
    "category": "collaboration",
    "description": "Webex invoice retrieval: User Hub → Billing → Billing information.",
    "status": "researched",
    "website": "https://www.webex.com",
    "invoiceHelpUrl": "https://help.webex.com/article/nxavgdg",
    "accessMethods": [
      "vendor_portal",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account holder or authorized billing user for Webex."
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at User Hub → Billing → Billing information."
      },
      "invoiceMetadata": {
        "supported": "unknown",
        "notes": "The public source does not specify a consistent invoice-metadata view."
      },
      "invoicePdf": {
        "supported": "unknown",
        "notes": "The public source does not confirm a downloadable PDF for every account."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "unknown",
        "notes": "Line-item availability is not confirmed by the reviewed source."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": "unknown",
        "notes": "Subscription detail is not confirmed by the reviewed source."
      },
      "paymentMethod": {
        "supported": "unknown",
        "notes": "Payment-method visibility is not confirmed by the reviewed source."
      }
    },
    "billing": {
      "cadence": [
        "plan-dependent"
      ],
      "invoiceLocation": "User Hub → Billing → Billing information",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Webex billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-10-22",
    "lastVerifiedAt": "2026-10-22",
    "sources": [
      {
        "title": "Webex: official billing help",
        "url": "https://help.webex.com/article/nxavgdg",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Find your Webex invoice through User Hub → Billing → Billing information. Find the invoice and select its download icon.",
      "requiredRole": "Account holder or authorized billing user for Webex.",
      "steps": [
        "Sign in to Webex User Hub at user.webex.com.",
        "Open Billing and then Billing information.",
        "Find the invoice and select its download icon."
      ],
      "historyLocation": "User Hub → Billing → Billing information",
      "missingInvoice": "This route applies to subscriptions purchased through webex.com. Meeting and calling charges can be itemized separately and use different billing entities.",
      "formats": [
        "Billing document; PDF format not confirmed"
      ],
      "commonProblems": [
        "This route applies to subscriptions purchased through webex.com. Meeting and calling charges can be itemized separately and use different billing entities."
      ],
      "matchingTips": [
        "Compare the document date, amount, and currency with the Webex charge. Check payment status separately from the invoice issue date."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-webex-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/webex",
      "json": "https://billproof.io/api/public/vendors/webex.json",
      "capabilities": "https://billproof.io/api/public/vendors/webex/capabilities.json"
    }
  }
}