{
  "schemaVersion": "1.0",
  "item": {
    "slug": "whereby",
    "name": "Whereby",
    "category": "collaboration",
    "description": "Video meeting service with account-owner invoice history.",
    "status": "researched",
    "website": "https://whereby.com",
    "invoiceHelpUrl": "https://support.whereby.com/en/articles/4534274",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account owner on Pro or Business."
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Subscription → Invoice history."
      },
      "invoiceMetadata": {
        "supported": "unknown",
        "notes": "The public source does not specify a consistent invoice-metadata view."
      },
      "invoicePdf": {
        "supported": "unknown",
        "notes": "The public source does not confirm a downloadable PDF for every account."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "unknown",
        "notes": "Line-item availability is not confirmed by the reviewed source."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": "unknown",
        "notes": "Subscription detail is not confirmed by the reviewed source."
      },
      "paymentMethod": {
        "supported": "unknown",
        "notes": "Payment-method visibility is not confirmed by the reviewed source."
      }
    },
    "billing": {
      "cadence": [
        "plan-dependent"
      ],
      "invoiceLocation": "Subscription → Invoice history",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Whereby billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-10-16",
    "lastVerifiedAt": "2026-10-16",
    "sources": [
      {
        "title": "Whereby: official billing help",
        "url": "https://support.whereby.com/en/articles/4534274",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Select the paid Whereby account, open Subscription, expand Invoice history, and choose Download beside the invoice.",
      "requiredRole": "Account owner on Pro or Business.",
      "steps": [
        "Sign in and choose the paid account using the account picker at the top left.",
        "Open Subscription from the sidebar.",
        "Scroll down and expand Invoice history.",
        "Choose Download next to the required invoice."
      ],
      "historyLocation": "Subscription → Invoice history",
      "missingInvoice": "Confirm you selected the paid account rather than a different account. Ask its owner if you cannot view billing.",
      "formats": [
        "Downloadable invoice"
      ],
      "commonProblems": [
        "The documented workflow applies to Whereby Meetings Pro and Business accounts."
      ],
      "matchingTips": [
        "Match the account, period and amount rather than the meeting room name alone."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-whereby-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/whereby",
      "json": "https://billproof.io/api/public/vendors/whereby.json",
      "capabilities": "https://billproof.io/api/public/vendors/whereby/capabilities.json"
    }
  }
}