{
  "schemaVersion": "1.0",
  "item": {
    "slug": "zoho",
    "name": "Zoho",
    "category": "finance-and-operations",
    "description": "Subscription invoices across Zoho products through Zoho Store or product billing.",
    "status": "researched",
    "website": "https://www.zoho.com/",
    "invoiceHelpUrl": "https://www.zoho.com/store/customer/help/download-invoices.html",
    "accessMethods": [
      "vendor_portal",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Zoho subscription account user authorized to access payment history."
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No public workflow for discovering every account from billing data is documented."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Billing records are documented at Zoho Store → Download Invoices → Transaction History; product subscription → Payment History.."
      },
      "invoiceMetadata": {
        "supported": "unknown",
        "notes": "The public source does not specify a consistent invoice-metadata view."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "The documented workflow provides Subscription invoice PDF."
      },
      "creditNotes": {
        "supported": "unknown",
        "notes": "Credit-note availability is not confirmed by the reviewed source."
      },
      "lineItems": {
        "supported": "unknown",
        "notes": "Line-item availability is not confirmed by the reviewed source."
      },
      "usage": {
        "supported": "unknown",
        "notes": "A usage export is not confirmed by the reviewed source."
      },
      "subscriptions": {
        "supported": "unknown",
        "notes": "Subscription detail is not confirmed by the reviewed source."
      },
      "paymentMethod": {
        "supported": "unknown",
        "notes": "Payment-method visibility is not confirmed by the reviewed source."
      }
    },
    "billing": {
      "cadence": [
        "plan-dependent"
      ],
      "invoiceLocation": "Zoho Store → Download Invoices → Transaction History; product subscription → Payment History.",
      "emailedAutomatically": "unknown",
      "currencies": [],
      "documentTypes": [
        "invoice"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently have a direct Zoho billing connection.",
        "Retrieval requires an authorized user to download or forward the document."
      ]
    },
    "normalizedFields": [
      "vendor_name",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "subtotal",
      "tax",
      "total",
      "currency",
      "payment_method",
      "account_id"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-10-16",
    "lastVerifiedAt": "2026-10-16",
    "sources": [
      {
        "title": "Zoho: official billing help",
        "url": "https://www.zoho.com/store/customer/help/download-invoices.html",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "Use Zoho Store's Download Invoices and Transaction History, or open Payment History from the paid product's subscription settings.",
      "requiredRole": "Zoho subscription account user authorized to access payment history.",
      "steps": [
        "Sign in to Zoho Store and open Download Invoices.",
        "Find the service in Transaction History and select its PDF.",
        "Alternatively, open the product profile's Upgrade or Manage Subscription page, then Payment History to retrieve the invoice."
      ],
      "historyLocation": "Zoho Store → Download Invoices → Transaction History; product subscription → Payment History.",
      "missingInvoice": "Confirm the paying Zoho account and product if the invoice is absent. Ask the subscription administrator rather than searching customer invoices created in Zoho Invoice.",
      "formats": [
        "Subscription invoice PDF"
      ],
      "commonProblems": [
        "Zoho Invoice is also a product for issuing customer invoices; those documents are not receipts for your Zoho subscription."
      ],
      "matchingTips": [
        "Keep the Zoho service name and subscription period with the PDF when several products are billed."
      ]
    },
    "statusLabel": "Billing guide available",
    "cta": "Request this integration",
    "manualGuide": "https://billproof.io/guides/find-zoho-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/zoho",
      "json": "https://billproof.io/api/public/vendors/zoho.json",
      "capabilities": "https://billproof.io/api/public/vendors/zoho/capabilities.json"
    }
  }
}