{
  "schemaVersion": "1.0",
  "item": {
    "slug": "zoom",
    "name": "Zoom",
    "legalName": "Zoom Communications, Inc.",
    "category": "collaboration",
    "description": "Zoom account owners, admins, and custom billing roles can search invoice history, inspect detailed charges, and download invoice PDFs from the web portal.",
    "status": "import_only",
    "website": "https://zoom.com",
    "billingPortalUrl": "https://zoom.us/billing",
    "invoiceHelpUrl": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063038",
    "accessMethods": [
      "vendor_portal",
      "connected_mailbox",
      "email_forward",
      "manual_upload"
    ],
    "authentication": {
      "oauth": false,
      "apiToken": false,
      "browserSession": true,
      "requiredRole": "Account owner, admin, or custom role with billing privileges"
    },
    "capabilities": {
      "accountDiscovery": {
        "supported": false,
        "notes": "No Billproof account-discovery capability is claimed for this vendor."
      },
      "billingHistory": {
        "supported": true,
        "notes": "Historical billing records are available in the vendor portal."
      },
      "invoiceMetadata": {
        "supported": true,
        "notes": "The vendor portal exposes invoice or statement summary data."
      },
      "invoicePdf": {
        "supported": true,
        "notes": "Zoom invoice history includes PDF download or print actions."
      },
      "creditNotes": {
        "supported": true,
        "notes": "Invoice history includes credit status and applied credits where applicable."
      },
      "lineItems": {
        "supported": true,
        "notes": "Invoice details include products, quantities, prices, taxes, fees, and surcharges."
      },
      "usage": {
        "supported": "partial",
        "notes": "Invoice charge details show products and billing periods; usage detail varies by product."
      },
      "subscriptions": {
        "supported": true,
        "notes": "Invoice history covers products associated with the account subscription."
      },
      "paymentMethod": {
        "supported": true,
        "notes": "Invoices expose payment method and transaction information where applicable."
      }
    },
    "billing": {
      "cadence": [
        "monthly",
        "annual",
        "subscription-specific"
      ],
      "invoiceLocation": "Zoom web portal → Plans and Billing → Payment History, or Account Management → Billing → Invoice History",
      "emailedAutomatically": "unknown",
      "documentTypes": [
        "invoice",
        "credit invoice"
      ]
    },
    "billproof": {
      "retrieval": false,
      "normalization": true,
      "transactionMatching": true,
      "connectionAvailable": false,
      "limitations": [
        "Billproof does not currently connect directly to Zoom.",
        "A user must provide the invoice or statement by upload or an enabled email workflow.",
        "Zoom has two documented billing-navigation layouts, depending on the account experience.",
        "Subscriptions purchased through third-party app stores use those stores' billing records."
      ]
    },
    "normalizedFields": [
      "vendor",
      "invoice_number",
      "invoice_date",
      "billing_period",
      "currency",
      "subtotal",
      "tax",
      "total",
      "line_items",
      "account_identifier",
      "account_number",
      "product",
      "quantity",
      "surcharges",
      "fees",
      "payment_status"
    ],
    "commonCardDescriptors": [],
    "researchedAt": "2026-08-28",
    "lastVerifiedAt": "2026-08-28",
    "sources": [
      {
        "title": "Viewing your Zoom invoice history and invoice details",
        "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063038",
        "type": "official"
      }
    ],
    "guide": {
      "quickAnswer": "In the Zoom web portal, open Plans and Billing → Payment History or Account Management → Billing → Invoice History, select the invoice, and download or print its PDF.",
      "requiredRole": "Account owner, admin, or a custom role with billing privileges",
      "steps": [
        "Sign in to the Zoom web portal for the billed account.",
        "Open Plans and Billing → Payment History, or Account Management → Billing → Invoice History.",
        "Filter by timeframe or status, or search by invoice number.",
        "Open the invoice and verify its account, products, taxes, and transactions.",
        "Select the invoice checkbox and Download, or use Print in the legacy billing layout, to save the PDF."
      ],
      "historyLocation": "Payment History or Invoice History in the Zoom web portal",
      "missingInvoice": "Check every Zoom account tied to the payer, verify billing privileges, and confirm the purchase was not made through an app store. Contact Zoom Support if an account-owned invoice remains unavailable.",
      "formats": [
        "PDF",
        "online invoice details"
      ],
      "commonProblems": [
        "The same payment method is attached to another Zoom account.",
        "The user has an admin title but no billing privilege in the custom role.",
        "The subscription was purchased through Apple, Google Play, or another third-party billing platform."
      ],
      "matchingTips": [
        "Match invoice number, account number, currency, total, payment method, and transaction date.",
        "Review taxes, fees, surcharges, credits, and prorated subscription changes before flagging an amount mismatch."
      ]
    },
    "statusLabel": "Email or upload only",
    "cta": "Normalize a Zoom invoice",
    "manualGuide": "https://billproof.io/guides/find-zoom-invoices",
    "urls": {
      "html": "https://billproof.io/integrations/zoom",
      "json": "https://billproof.io/api/public/vendors/zoom.json",
      "capabilities": "https://billproof.io/api/public/vendors/zoom/capabilities.json"
    }
  }
}