Step by step
Download the invoice from Cloudways
Sign in to Cloudways and select Billing from the profile menu.
Open Billing History and locate the required month.
Use the invoice's three-dot menu to download PDF or CSV.
For earlier records, choose View Old Billing History and select the old invoice ID.
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Older documents
Where historical invoices are stored
Profile → Billing → Billing History
Missing evidence
What to do if an invoice is missing
Older billing-system invoices use a separate history view. A funds deposit is distinct from an invoice for consumed services.
Troubleshooting
Common retrieval problems
- Older billing-system invoices use a separate history view. A funds deposit is distinct from an invoice for consumed services.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Cloudways charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.