Step by step
Download the invoice from Grafana Cloud
Sign in to the Grafana Cloud Portal and select the billed organization.
Open Billing and choose Invoice history.
Locate the invoice by month, amount, and stack usage.
Download PDF for the document or CSV for detailed reconciliation.
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Older documents
Where historical invoices are stored
Grafana Cloud Portal > Billing > Invoice history
Missing evidence
What to do if an invoice is missing
Check whether the subscription is billed through AWS, Azure, or Google Cloud Marketplace; marketplace invoices must be retrieved from that provider.
Troubleshooting
Common retrieval problems
- Marketplace-billed customers search the Grafana portal for a cloud-provider invoice.
- The user lacks invoice-reader permission.
Reconciliation
Match the invoice to a card or bank charge
- Match organization, invoice period, total, and currency.
- Use CSV detail to reconcile metrics, logs, traces, and active-user usage.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.