Step by step
Download the invoice from netcup
Open Invoices in the netcup Customer Control Panel.
Filter by invoice number or period and locate the record in Result.
Select its PDF icon to export the invoice; the magnifying glass opens a browser preview.
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Older documents
Where historical invoices are stored
Customer Control Panel → Invoices
Missing evidence
What to do if an invoice is missing
The PDF includes ZUGFeRD electronic invoice data. The neighboring PayPal action initiates payment rather than downloading a document.
Troubleshooting
Common retrieval problems
- The PDF includes ZUGFeRD electronic invoice data. The neighboring PayPal action initiates payment rather than downloading a document.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the netcup charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.
- netcup: official billing help ↗official