Step by step
Download the invoice from PagerDuty
Sign in to PagerDuty as the Account Owner.
Open the user menu and select Subscriptions.
In the Invoice section, choose View your Invoice.
Find the billing period in the list; the most recent invoice appears at the bottom.
Select the invoice title to view or download the document.
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Older documents
Where historical invoices are stored
User menu > Subscriptions > Invoice > View your Invoice
Missing evidence
What to do if an invoice is missing
Confirm that you are the Account Owner, check the owner's email and any configured billing CC recipients, then contact PagerDuty support.
Troubleshooting
Common retrieval problems
- An administrator is not the designated Account Owner.
- The invoice email went only to the owner or configured billing contacts.
Reconciliation
Match the invoice to a card or bank charge
- Match account name, invoice number, billing month, and total.
- Review seat or responder changes when the amount differs from the expected plan price.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.