Step by step
Download the invoice from Dropbox
Sign in to the Dropbox account that owns the paid plan.
For an individual plan, open Manage account and select Billing.
For a team plan, open Admin console, select Billing, and open Payment history.
Locate the transaction by date and amount.
Choose Invoice or Receipt for that transaction.
Print or save the opened document, then upload or forward it to Billproof if needed.
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Older documents
Where historical invoices are stored
Billing history for individual plans or Payment history in the team Admin console.
Missing evidence
What to do if an invoice is missing
Check whether the plan was purchased through Apple or Google, confirm you are in the paying account, and for check or manual invoicing request a copy from Dropbox using the official support instructions.
Troubleshooting
Common retrieval problems
- The user is signed in to a non-paying Dropbox account.
- A team member lacks billing access.
- A manually invoiced team expects the document to appear in the self-service portal.
- A mobile-store purchase is being searched for on dropbox.com.
Reconciliation
Match the invoice to a card or bank charge
- Match the invoice total and transaction date to the card charge.
- For card payments, use the transaction number in the DROPBOX* statement descriptor.
- Keep invoices and receipts distinct when reconciling the same payment.
- Look for the descriptor “DROPBOX*” on the statement.
Verification
Sources and review date
Last verified August 28, 2026. If the vendor portal has changed, use the linked official documentation.