Step by step
Download the invoice from ActiveCampaign
Open your profile menu and select Billing & Upgrade.
Choose Invoices to see past payments.
Select View or Download PDF beside the invoice you need.
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Older documents
Where historical invoices are stored
Profile → Billing & Upgrade → Invoices.
Missing evidence
What to do if an invoice is missing
Ask the Primary Account Admin to retrieve the PDF if the section is unavailable. ActiveCampaign's documented workflow does not include emailing invoices.
Troubleshooting
Common retrieval problems
- The invoice list includes payment status, so an invoice entry alone does not establish that the charge was paid.
Reconciliation
Match the invoice to a card or bank charge
- Match the invoice's order identifier, date, and total to the completed payment.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.