Step by step
Download the invoice from Airwallex
Sign in to the Airwallex organization and select its designated billing entity or account.
With an active subscription plan, open Settings > Plan & Billing > Invoice history.
If the subscription plan is not active yet, an Owner or Account Admin can use Statements instead.
Select the issued invoice for the required billing cycle and save the available document.
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Older documents
Where historical invoices are stored
Settings > Plan & Billing > Invoice history for active plans; Statements before plan activation.
Missing evidence
What to do if an invoice is missing
Airwallex issues the invoice six days after the monthly billing period ends. Check the designated billing entity, your permissions, and whether the plan is active before contacting support.
Troubleshooting
Common retrieval problems
- Airwallex customer invoices are confused with Airwallex's own account-fee invoice.
- The user is viewing the wrong account entity.
Reconciliation
Match the invoice to a card or bank charge
- Match entity, billing cycle, fee summary, currency, and total.
- Keep Airwallex platform fees distinct from customer invoices created in Airwallex Billing.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.