Step by step
Download the invoice from Alchemer
Sign in as an Account Administrator and open Account, then Billing.
Select the invoice number to open the document in another tab.
Use the PDF viewer's download control, or the Email action for a requested copy.
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Older documents
Where historical invoices are stored
Account → Billing → Invoice number
Missing evidence
What to do if an invoice is missing
Ordinary survey users cannot access billing. Check the account's contact and billing fields if the invoice shows the wrong company details.
Troubleshooting
Common retrieval problems
- Ordinary survey users cannot access billing. Check the account's contact and billing fields if the invoice shows the wrong company details.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Alchemer charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.