Step by step
Download the invoice from Balsamiq
Sign in to the Balsamiq Cloud Space that paid.
Open Billing and choose Manage subscription.
Locate the relevant entry in Invoice History.
Open and download the invoice; the payment notification email also includes a document link.
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Older documents
Where historical invoices are stored
Space Billing → Manage subscription → Invoice History
Missing evidence
What to do if an invoice is missing
Search the Space owner's or Billing Admin's inbox for the payment notification. Use the Space URL when asking support for help.
Troubleshooting
Common retrieval problems
- A card statement may include currency conversion or bank fees beyond Balsamiq's USD invoice amount.
Reconciliation
Match the invoice to a card or bank charge
- Compare the invoice's original currency and amount before accounting for bank-added fees separately.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.