Step by step
Download the invoice from BigCommerce
Open Manage store account from the store-name menu, or sign in at manage.bigcommerce.com.
Select Account → Invoices.
Find the billing period and choose Download PDF.
Check Archived Invoices for records from the older billing system.
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Older documents
Where historical invoices are stored
BigCommerce account area → Account → Invoices.
Missing evidence
What to do if an invoice is missing
Check the billing contact's email. Stores billed through a Powered by partner may not have a BigCommerce invoice section; request the document from that provider.
Troubleshooting
Common retrieval problems
- An invoice can combine plan charges, additional storefronts, overages, apps, and credits.
Reconciliation
Match the invoice to a card or bank charge
- Reconcile the invoice's full total and period, then allocate its component services separately.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.