Step by step
Download the invoice from Crazy Egg
Sign in as the account owner or an Admin.
Open My Account, select Billing Details, and scroll to Billing History.
Select Receipt or Invoice for the payment, then use the browser's print function to save a PDF.
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Older documents
Where historical invoices are stored
My Account → Billing Details → Billing History
Missing evidence
What to do if an invoice is missing
Receipt email requests go to the main account holder; billing access requires owner or Admin permissions.
Troubleshooting
Common retrieval problems
- Receipt email requests go to the main account holder; billing access requires owner or Admin permissions.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Crazy Egg charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.