Step by step
Download the invoice from EmailOctopus
Sign in to the paying EmailOctopus account.
Open Billing and locate the payment history and invoices.
Select the relevant record; check your inbox if receipt emails are enabled.
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Older documents
Where historical invoices are stored
Account billing section
Missing evidence
What to do if an invoice is missing
Confirm the account and email preferences; receipt emails are optional.
Troubleshooting
Common retrieval problems
- A colleague must have their own account invitation and receipt preference to receive future copies.
Reconciliation
Match the invoice to a card or bank charge
- Match the payment amount and account context rather than subscriber statistics.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.