Step by step
Download the invoice from Factorial
Select Billing in the Factorial sidebar to open the Customer Portal.
Open Billing History for current and past invoices and credit notes.
Review the record's details and status, then download the document.
Make next month easier
Still chasing software invoices every month?
Billproof is building one place to keep software billing evidence together and track what’s missing. Join early access to help shape the invoice workflow.
Older documents
Where historical invoices are stored
Billing → Billing History
Missing evidence
What to do if an invoice is missing
Downloading a record is separate from Pay invoice, which charges the payment method. Use the document's billing period to match seat and module charges.
Troubleshooting
Common retrieval problems
- Downloading a record is separate from Pay invoice, which charges the payment method. Use the document's billing period to match seat and module charges.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Factorial charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.