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Billing guide availableVerified October 16, 2026

Manual billing workflow

How to find and download Fathom invoices

On Fathom's Customize page, individual subscribers use Premium Features → Manage Billing. Team admins use Users → Manage Billing.

Step by step

Download the invoice from Fathom

  1. Sign in and open fathom.video/customize.

  2. For an individual plan, scroll to Premium Features; for a team plan, open Users.

  3. Select Manage Billing.

  4. Open invoice history and download the relevant past invoice.

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Older documents

Where historical invoices are stored

Customize → Premium Features or Users → Manage Billing

Missing evidence

What to do if an invoice is missing

If team billing is missing, ask a Team Admin. A free individual plan displays an upgrade prompt instead of paid-plan management.

Troubleshooting

Common retrieval problems

  • Fathom's meeting assistant is a different product from Fathom financial reporting software.

Reconciliation

Match the invoice to a card or bank charge

  • Check whether the charge belongs to an individual Premium plan or a team subscription.

Verification

Sources and review date

Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.

  1. Fathom: official billing help ↗official