Step by step
Download the invoice from FreshBooks
Open your profile menu and select Billing & Upgrade.
Choose Receipts and filter by date if needed.
Use the download arrow beside one receipt, or select several and choose Actions → Download PDF.
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Older documents
Where historical invoices are stored
Profile → Billing & Upgrade → Receipts.
Missing evidence
What to do if an invoice is missing
Check the business owner's email for receipts sent after successful payment. Contact support for older receipts beyond the displayed history.
Troubleshooting
Common retrieval problems
- These are FreshBooks account charges, not invoices you create for clients. Payroll-related fees may also appear in the receipts list.
Reconciliation
Match the invoice to a card or bank charge
- Separate software subscription and payroll-fee receipts before assigning expense categories.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.