Step by step
Download the invoice from Freshworks
Open Subscriptions from the Freshworks switcher.
Choose the relevant subscription if the account has more than one.
In Subscription Summary, locate the invoice and download it under Actions.
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Older documents
Where historical invoices are stored
My Subscription → Subscription Summary → invoices
Missing evidence
What to do if an invoice is missing
Check the correct subscription or the all-subscriptions view, then contact Freshworks billing for help.
Troubleshooting
Common retrieval problems
- A multi-product account can have invoices tied to different subscriptions.
Reconciliation
Match the invoice to a card or bank charge
- Use the subscription identity, due date and pending amount to distinguish bills from settled payments.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.