Step by step
Download the invoice from Genially
Select the correct team at the top left of your Genially account.
Open Settings, then Billing, and find the invoice list at the bottom.
Choose View beside the document, then Print to obtain a copy.
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Older documents
Where historical invoices are stored
Team → Settings → Billing → View → Print
Missing evidence
What to do if an invoice is missing
Changing billing details after the purchase day affects the following invoice, not the already-issued document.
Troubleshooting
Common retrieval problems
- Changing billing details after the purchase day affects the following invoice, not the already-issued document.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Genially charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.