Step by step
Download the invoice from GitLab
Sign in to the GitLab Customers Portal with the linked GitLab.com account or one-time sign-in link.
Confirm that the correct customer and subscription are shown.
Select Invoices in the left sidebar.
Locate the invoice by number, subscription, and date.
Open or download the invoice; retain the emailed payment receipt when it is needed as separate evidence.
Make next month easier
Still chasing software invoices every month?
Billproof is building one place to keep software billing evidence together and track what’s missing. Join early access to help shape the invoice workflow.
Older documents
Where historical invoices are stored
Customers Portal → Invoices
Missing evidence
What to do if an invoice is missing
Verify the Customers Portal profile linked to the purchase and ask the billing account manager for access. If a reseller sold the subscription, request the invoice from the reseller; otherwise contact GitLab Billing.
Troubleshooting
Common retrieval problems
- The GitLab.com login is not linked to the legacy Customers Portal profile.
- The user can administer a namespace but is not the billing account manager.
- A reseller, rather than GitLab, is the seller of record.
Reconciliation
Match the invoice to a card or bank charge
- Match the customer, subscription term, invoice number, currency, total, and payment receipt.
- Check seat changes or upgrades when a renewal-related amount differs from the base order.
Verification
Sources and review date
Last verified August 28, 2026. If the vendor portal has changed, use the linked official documentation.
- Manage billing account ↗official
- Manage subscription ↗official