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Billing guide availableVerified October 22, 2026

Manual billing workflow

How to find and download GoTo invoices

Find your GoTo invoice through GoTo Admin → Billing → Invoices. Find the invoice and select PDF at the right to download it.

Step by step

Download the invoice from GoTo

  1. Sign in to GoTo Admin as a billing administrator.

  2. Open Billing → Invoices and select Open invoices or Paid invoices.

  3. Find the invoice and select PDF at the right to download it.

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Older documents

Where historical invoices are stored

GoTo Admin → Billing → Invoices

Missing evidence

What to do if an invoice is missing

Open and paid invoices are separate tabs; an unpaid invoice will not appear in the paid list.

Troubleshooting

Common retrieval problems

  • Open and paid invoices are separate tabs; an unpaid invoice will not appear in the paid list.

Reconciliation

Match the invoice to a card or bank charge

  • Compare the document date, amount, and currency with the GoTo charge. Check payment status separately from the invoice issue date.

Verification

Sources and review date

Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.

  1. GoTo: official billing help ↗official