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Billing guide availableVerified October 22, 2026

Manual billing workflow

How to find and download It's Complicated invoices

Find your It's Complicated invoice through Settings → Subscription → Billing Details → Customer Portal. Find the subscription payment in invoice history and download the PDF.

Step by step

Download the invoice from It's Complicated

  1. Open Settings and Subscription in your It's Complicated account.

  2. Under Billing Details, choose Go to Customer Portal.

  3. Find the subscription payment in invoice history and download the PDF.

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Older documents

Where historical invoices are stored

Settings → Subscription → Billing Details → Customer Portal

Missing evidence

What to do if an invoice is missing

The portal is operated by Stripe and covers subscription payments. This route does not document client therapy-session invoices.

Troubleshooting

Common retrieval problems

  • The portal is operated by Stripe and covers subscription payments. This route does not document client therapy-session invoices.

Reconciliation

Match the invoice to a card or bank charge

  • Compare the document date, amount, and currency with the It's Complicated charge. Check payment status separately from the invoice issue date.

Verification

Sources and review date

Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.

  1. It's Complicated: official billing help ↗official