Step by step
Download the invoice from Livestorm
Open the billed Livestorm account as an Admin.
Go to Account settings → Billing.
Select the Invoices tab and open the document for the relevant payment.
If the document does not open, allow the invoice pop-up for the site and try again.
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Older documents
Where historical invoices are stored
Account settings → Billing → Invoices.
Missing evidence
What to do if an invoice is missing
Ask an account Admin for access. An Admin or Owner can request invoice email delivery through Livestorm support.
Troubleshooting
Common retrieval problems
- Attendee credit balances and usage are not substitutes for issued invoices; this workflow covers attendee-based plans.
Reconciliation
Match the invoice to a card or bank charge
- Match the invoice period and amount to the payment, keeping attendee usage reports as supporting records.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.