Step by step
Download the invoice from LogRocket
Open Settings for the paying organization.
Choose Plans and then View Invoices.
Open the relevant past invoice; if receipt emails are enabled, also check the Billing Email inbox.
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Older documents
Where historical invoices are stored
Settings → Plans → View Invoices
Missing evidence
What to do if an invoice is missing
Ask an Admin listed on Team Members to retrieve the invoice or check the Billing Email.
Troubleshooting
Common retrieval problems
- Emailed receipts require the Invoice Receipts setting to be enabled and a successful payment.
Reconciliation
Match the invoice to a card or bank charge
- Match the organization and payment period, keeping any emailed receipt with the invoice.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.