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Billing guide availableVerified September 6, 2026

Manual billing workflow

How to find and download Loom invoices

Open Loom Workspace Settings > Plan & Billing and download the invoice for the relevant payment.

Step by step

Download the invoice from Loom

  1. Sign in to Loom and select the billed workspace.

  2. Open Workspace Settings and select Plan & Billing.

  3. Review invoices and upcoming payments.

  4. Download the invoice associated with the charge.

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Older documents

Where historical invoices are stored

Workspace Settings > Plan & Billing

Missing evidence

What to do if an invoice is missing

Confirm administrator access and the correct workspace, then check whether an enterprise invoice is handled by the contract billing contact.

Troubleshooting

Common retrieval problems

  • The user is in the wrong Loom workspace.
  • A Creator is not a Workspace Administrator.

Reconciliation

Match the invoice to a card or bank charge

  • Match workspace, invoice date, billing frequency, paid-member count, and total.
  • Review Creator and Admin seat changes when reconciling prorated amounts.

Verification

Sources and review date

Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.

  1. How to upgrade your Loom plan ↗official