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Billing guide availableVerified October 16, 2026

Manual billing workflow

How to find and download Lucid invoices

Open Account Settings → Plans & Billing. Under Billing information, use an invoice's three-dot menu → Download invoice.

Step by step

Download the invoice from Lucid

  1. Sign in and open your profile icon → Account Settings.

  2. Select Plans & Billing.

  3. Find billing history under Billing information.

  4. Open the invoice's three-dot menu and select Download invoice for the PDF.

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Older documents

Where historical invoices are stored

Account Settings → Plans & Billing → Billing information

Missing evidence

What to do if an invoice is missing

Open or unpaid manually billed invoices do not appear here. Request a copy from Lucid's accounts receivable team.

Troubleshooting

Common retrieval problems

  • Only paid, closed invoices are downloadable from this page.

Reconciliation

Match the invoice to a card or bank charge

  • Check the product and paid total, especially if your organization uses both Lucidchart and Lucidspark.

Verification

Sources and review date

Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.

  1. Lucid: official billing help ↗official