Step by step
Download the invoice from Lyssna
As a team owner or collaborator with an Admin seat, open Settings.
Select Plan & billing and follow the billing-history link below the plan summary.
Open a purchase in the portal and download its receipt or invoice.
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Older documents
Where historical invoices are stored
Settings → Plan & billing → Billing history
Missing evidence
What to do if an invoice is missing
Mid-cycle plan changes can produce prorated unused-time credits and remaining-time charges on the same invoice.
Troubleshooting
Common retrieval problems
- Mid-cycle plan changes can produce prorated unused-time credits and remaining-time charges on the same invoice.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Lyssna charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.
- Lyssna: official billing help ↗official