Step by step
Download the invoice from Mullvad VPN
Log in using the account number credited by the payment.
Choose Request a receipt and select the relevant payment-method tab.
Follow the on-screen instructions to locate and enter the payment token.
Download the receipt for that payment.
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Older documents
Where historical invoices are stored
Account → Request a receipt; recent payments use payment-method tokens.
Missing evidence
What to do if an invoice is missing
For payments older than 20 days, contact Mullvad support with the account number. Store purchases and reseller vouchers require the store or reseller's document.
Troubleshooting
Common retrieval problems
- Cryptocurrency payments use a support-assisted receipt route rather than the standard token workflow.
Reconciliation
Match the invoice to a card or bank charge
- Keep account numbers and payment tokens private; match the receipt amount to the payment you actually made.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.