Step by step
Download the invoice from Omnisend
Choose the store associated with the subscription.
Open the profile menu and select Billing History.
Use the download icon for one invoice.
For several documents, select their rows and choose Actions → Download.
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Older documents
Where historical invoices are stored
Store profile → Billing History.
Missing evidence
What to do if an invoice is missing
Check the correct store and ask its Owner or Admin if the history is unavailable. Each store has its own subscription.
Troubleshooting
Common retrieval problems
- Changing billing details does not rewrite already issued invoices.
Reconciliation
Match the invoice to a card or bank charge
- Name the export folder for the store, then match each PDF independently to its payment.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.