Step by step
Download the invoice from Otter
Sign in as an admin and open your profile menu.
Choose Account Settings → Billing; if necessary, open Plans first.
Under Payment History, select Receipt beside the payment.
Use Download invoice or Download receipt to save the document.
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Older documents
Where historical invoices are stored
Account Settings → Billing → Payment History
Missing evidence
What to do if an invoice is missing
Search the account email for the purchase or renewal confirmation. For Otter Pro bought through Apple or Google Play, use the store's purchase history.
Troubleshooting
Common retrieval problems
- A normal workspace member cannot view billing history.
- Expired receipt links can require the Otter account email to generate a fresh link.
Reconciliation
Match the invoice to a card or bank charge
- Check whether the charge reflects a subscription change or added workspace seats.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.