Step by step
Download the invoice from Piktochart
Open your personal profile icon and select Account Settings.
Under Workspace Settings, choose Plans & Billings and select View beside the paid invoice.
Use the invoice preview's Print option and choose Save as PDF.
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Older documents
Where historical invoices are stored
Account Settings → Workspace Settings → Plans & Billings
Missing evidence
What to do if an invoice is missing
The documented portal flow is for Paddle purchases. A paid copy is also emailed; contact support if an older payment is absent.
Troubleshooting
Common retrieval problems
- The documented portal flow is for Paddle purchases. A paid copy is also emailed; contact support if an older payment is absent.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Piktochart charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.