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Billing guide availableVerified October 16, 2026

Manual billing workflow

How to find and download Pingdom invoices

Use the account's Invoices page to download or email copies of paid, unpaid and credited invoices.

Step by step

Download the invoice from Pingdom

  1. Open the account's organization settings and locate Invoices.

  2. Find the invoice and check whether it is paid, unpaid or credited.

  3. Download a copy or use the invoice email option.

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Older documents

Where historical invoices are stored

Pingdom account → Invoices

Missing evidence

What to do if an invoice is missing

Check the configured billing email for a payment confirmation with the invoice attached.

Troubleshooting

Common retrieval problems

  • Navigation may differ when the APM Integrated Experience is enabled.

Reconciliation

Match the invoice to a card or bank charge

  • Keep credit and replacement records together; a corrected invoice can have a new ID and issue date.

Verification

Sources and review date

Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.

  1. Pingdom: official billing help ↗official
  2. Billing access and account roles ↗official