Step by step
Download the invoice from Pipedrive
Sign in to the Pipedrive company account that owns the subscription.
Open the account menu in the upper-right corner.
Select Billing.
Choose Invoice history on the right side.
Locate the invoice by billing date and amount.
Open or save the available invoice document for manual upload or forwarding.
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Older documents
Where historical invoices are stored
Account menu > Billing > Invoice history.
Missing evidence
What to do if an invoice is missing
Confirm you are in the paying company account and have account-settings permission; otherwise ask an authorized Pipedrive user to retrieve the invoice or contact Pipedrive support.
Troubleshooting
Common retrieval problems
- The account-settings permission is disabled.
- The user is in a different Pipedrive company account.
- Billing details were corrected after the historical invoice was issued.
- The current billing page is checked without opening Invoice history.
Reconciliation
Match the invoice to a card or bank charge
- Match the company account, invoice date, and total.
- Do not expect corrected billing details to appear retroactively on past invoices.
- Use seat or plan changes to explain prorated differences when present on the document.
Verification
Sources and review date
Last verified September 6, 2026. If the vendor portal has changed, use the linked official documentation.