Step by step
Download the invoice from Piwik PRO
Sign in to Piwik PRO and open Menu, then Administration.
Select Account and Billing & payment.
Choose Manage payment to open Paddle's billing portal and download past invoices.
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Older documents
Where historical invoices are stored
Administration → Account → Billing & payment
Missing evidence
What to do if an invoice is missing
The invoice archive opens in the external Paddle billing portal rather than an analytics report.
Troubleshooting
Common retrieval problems
- The invoice archive opens in the external Paddle billing portal rather than an analytics report.
Reconciliation
Match the invoice to a card or bank charge
- Compare the document date, amount, and currency with the Piwik PRO charge. Check payment status separately from the invoice issue date.
Verification
Sources and review date
Last verified October 22, 2026. If the vendor portal has changed, use the linked official documentation.