Step by step
Download the invoice from Postmark
Sign in as the paying account's Owner.
Open Account → Billing and scroll to Invoices.
Select the relevant invoice to download its PDF.
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Older documents
Where historical invoices are stored
Account → Billing → Invoices
Missing evidence
What to do if an invoice is missing
Ask the Owner to retrieve a copy or contact Postmark support for billing help.
Troubleshooting
Common retrieval problems
- An Admin role is not sufficient for invoice access.
Reconciliation
Match the invoice to a card or bank charge
- Keep the paying account and invoice period with the charge to separate email-service expenses.
Verification
Sources and review date
Last verified October 16, 2026. If the vendor portal has changed, use the linked official documentation.